At Zewalt Store, we are committed to delivering your 100% pure Himalayan Pink Salt Lamps, décor, wellness products, and spa solutions safely and efficiently worldwide. This Shipping Policy explains our processing times, delivery methods, and responsibilities to ensure a smooth experience for all customers.

Order Processing Time:

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays are processed on the next working day.

In case of stock shortages or bulk orders, customers will be notified via email or WhatsApp.

Note: Processing time does not include courier delivery time.

Shipping Time & Delivery:

Within Pakistan: Delivery typically occurs within 2–6 business days after dispatch.

International Orders: Estimated delivery ranges from 7–21 business days, depending on the destination and customs clearance.

Once the parcel is handed to the courier, Zewalt Store is not responsible for delays caused by courier services, weather, or customs inspections.

Shipping Charges:

Charges are calculated based on weight, size, and destination.

Free shipping may apply on selected promotions or orders exceeding the minimum purchase value specified on the website.

For international shipments, custom duties, import taxes, and clearance fees are the responsibility of the buyer.

Order Tracking:

Customers receive a tracking number via email or WhatsApp once the order is shipped.

Tracking can be done directly on the courier company’s website.

Order Cancellation

Orders can only be canceled before dispatch.

Once shipped, cancellation is not possible.

Zewalt Store reserves the right to cancel orders due to stock unavailability, incorrect payment, or suspicious activity. A full refund will be issued for canceled orders.

Damaged or Lost Packages

All parcels are carefully packed to prevent damage.

If a package arrives damaged, opened, or with missing items, report it within 24 hours with clear photos or videos.

Claims after 24 hours will not be accepted.

Zewalt Store will assist in filing courier claims but is not liable for damages caused during transit.

Incorrect or Incomplete Address

Customers must provide a correct shipping address and contact number.

Zewalt Store is not responsible for delays or non-delivery caused by incorrect details.

Re-delivery charges apply for parcels returned due to incorrect addresses or customer unavailability.

International Shipping Terms

We ship worldwide using trusted courier partners.

Customs duties, taxes, and import charges are the buyer’s responsibility.

Zewalt Store is not responsible for parcels delayed or held by customs.

Proof of Delivery

Once the courier marks the parcel as “Delivered,” the order is considered successfully completed.

Disputes after this status must be resolved directly with the courier company.

Limitation of Liability

Zewalt Store is not liable for:

Delays beyond our control, including courier issues, customs, or natural events

Minor packaging damage during transit

Customer-provided incorrect addresses

Courier mishandling after dispatch